Zayn International store is a UK based online store, and our warehouse is also located in Birmingham, United Kingdom
How long does order confirmation take?
After placing and order, it is confirmed within 2 business days.
What is the delivery time?
Once the order is confirmed, delivery takes 3 to 5 days.
From where are orders shipped?
All orders are shipped directly from our United Kingdom warehouse
What if i receive a damaged or defective product?
If you receive a damaged, defective or incorrect product, you can request a return within 30 days of delivery. You may choose replacement or refund.
What is your return policy?
Returns are accepted within 30 days of delivery. products must be unused and in original condition. original packing is required.
How does the replacement process work?
You don't need to pay any cost to return the product. All return are free of cost. A free replacement is sent via our courier partners ( FedEx, USPS, UPS)
When and how will i receive my refund?
Refund are processed within 5-7 business days after return approval. Return are issued using the same payment method used at checkout.
What are your customer support working hours?
Working days: Monday to Friday Timing 9:00 AM- 6:00 PM GMT
Are payments secure?
Yes, all payment are secure and encrypted using trusted payment gateways.
What payments methods do you accept?
We accept major debit/credit card and online methods, which are displayed at checkout.
Are there any shipping charges?
There are no hidden fees. All orders are with free delivery.
Will i get tracking information?
Yes order is shipped, tracking details will be provided via email.
Can i cancel my order?
Orders can only be cancelled before order confirmation. Once an order is confirmed, it can't be cancelled.
How can i contact customer support?
You can contact us via email or the website contact form during working hours 9 AM TO 6 PM GMT.
